App Ludo FAQ — Find Answers to Your Questions Here

App Ludo's Live Casino features real human dealers — no computers or algorithms. Games are broadcast live in high definition from a real studio. You can play with that dealer in real time, right from your mobile or computer.

To get started:

• Log in to your App Ludo account and make sure you have a balance available.
• Go to the "Live Casino" section from the menu.
• Pick your game — choose from Live Baccarat, Roulette, Andar Bahar, Teen Patti, and more.
• Once the game loads, you'll see a live video feed on screen. Place your preferred amount in the betting area.
• The dealer draws a card or spins the wheel, and your winnings or losses are reflected in your balance instantly.

A stable internet connection will keep the video running smoothly. Wi-Fi or 4G is recommended. Minimum bets typically start from ৳50.

All your data on App Ludo is protected with SSL 256-bit encryption — bank-grade security. Every piece of information exchanged between your browser and App Ludo's servers is fully encrypted and cannot be intercepted.

A few things worth noting:

• Password Hashing: Your password is never stored as plain text. It is converted into an irreversible hash — not even App Ludo staff can see it.
• Payment Details: Your bKash or Nagad number is not stored in full on App Ludo's servers — only the portion required for verification is retained.
• Your information is never shared with third parties: Your personal information is never sold or shared with advertisers or any third parties.
• Regular Security Audits: International licensing authorities conduct regular security audits of the platform.

Your strongest personal protection is using a strong password and keeping 2FA enabled. To read the full Privacy Policy, Here Go.

KYC must be completed before making a withdrawal — this is done using your NID and a selfie. KYC only needs to be done once.

Withdrawal Steps:

• Log in and go to the "Cashier" or "Withdrawal" menu.
• Choose your payment method — bKash, Nagad, or Rocket.
• Enter your mobile number and amount (minimum ৳500).
• Submit your request — funds typically arrive on your mobile within 1 to 6 hours.
• During peak hours (11 PM to 3 AM), processing may take a little longer.

Bonus funds cannot be withdrawn directly — they become withdrawable only after the applicable wagering requirements are met. Your actual deposit balance can be withdrawn at any time. Daily withdrawal limits range from ৳10,000 to ৳1,00,000 depending on your account tier.

The mobile number registered on App Ludo cannot be changed directly — it is the primary identifier for your account. However, if your number has changed, it can be updated through support.

Steps to update your number:

• Log in with your old number (if you're still able to).
• Contact us via live chat and say "Change mobile number".
• You will be asked for your NID number and date of birth for identity verification.
• An OTP will be sent to the new number — once you verify it, your number will be updated.
• You will no longer be able to log in with the old number.

Other profile details such as your payment number or address can be updated directly in Profile Settings. However, changing your name may require a fresh KYC verification.

All transactions and betting records on App Ludo are saved to your account — accessible at any time.

What's covered here:

• Betting History: Log in and go to "My Bets" or the "Bet History" menu. You can view the date, match, stake, odds, and result for each bet. Use filters to search by specific date or game.
• Transaction History: Find your complete deposit and withdrawal statement in the "Cashier" or "Transaction History" section — including date, amount, and status.
• Monthly Summary: Some sections let you view monthly summaries — total wins, total losses, and the net difference.

Records are generally available in detail for up to 90 days. If you need older records, contact support — a statement can be sent to you by email.

What happens when a match is cancelled or suspended depends on how far the match had progressed. App Ludo follows international betting rules.

General Rules:

• Cancelled Before Kickoff: Your full stake is refunded. It may take up to 24 hours to appear back in your balance.
• Once a certain number of overs or minutes have passed after the match starts: In cricket, bets are settled using the Duckworth-Lewis method or in line with the official result.
• If the Match is Rescheduled: If the match is rescheduled and played within 48 hours, your bet remains active. Otherwise, it is voided and your stake is refunded.
• For live bets: Settlement may be based on the state of play at the time the match was called off.

For any questions about the settlement of a specific match, check your betting history — each bet's status (Won/Lost/Void/Refunded) is listed there. If something seems off, let support know.